Shipping Policy

Thank you for shopping with us! We want to make sure that your order gets to you as quickly and efficiently as possible. Below is all the information you need to know about our shipping process.

Shipping Methods and Delivery Times

We offer the following shipping options to ensure the fastest delivery possible for your order:

• Standard Shipping: Delivery in 5-7 business days
• Expedited Shipping: Delivery in 2-3 business days
• Overnight Shipping: Delivery within 1 business day (available for orders placed before 12 PM)

Please note that delivery times are estimates and may vary depending on the destination and any unforeseen circumstances like weather or carrier delays.

Shipping Costs

Shipping fees are calculated based on your order size and delivery location. You can view the total shipping cost during checkout before confirming your purchase.

We offer free standard shipping on orders during special promotions . For all other orders, shipping costs will be calculated based on your location and the chosen shipping method.

International Shipping

We currently offer international shipping to the following countries: Canada, Mexico, and more to come soon. Please be aware that international orders may be subject to customs duties, taxes, or additional fees imposed by your country, which are the responsibility of the recipient.

Shipping times for international orders can range from 5 to 7 business days, depending on the destination.

Order Processing

Orders are processed and shipped within 2 business days of being placed. Please note that orders are only processed on business days (Monday to Friday, excluding holidays).

Once your order has been processed, you will receive a confirmation email with tracking details to follow your shipment.

Order Tracking

After your order is shipped, you will receive a shipping confirmation email with a tracking number and link to track your package. You can track your order status through the carrier's website or by visiting our Order Tracking page.

Address Accuracy

To ensure timely delivery, please double-check your shipping address during checkout. We are not responsible for any delays or misdeliveries due to incorrect or incomplete address information.

If you notice an error in your shipping address after placing your order, please contact us immediately at Nuvellausa@gmail.com to update your information.

Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Certain products may be restricted to specific shipping locations due to local laws or regulations.

Missing or Lost Packages

If your package is missing or delayed beyond the expected delivery window, please contact us at Nuvellausa@gmail.com immediately. We will work with the carrier to investigate the issue and find a resolution. We are not responsible for packages once they have been marked as delivered by the carrier.

Returns and Exchanges

For more information on returns and exchanges, please refer to our [Return & Exchange Policy] page.

Contact Us

If you have any questions about your shipment or need further assistance, please feel free to contact our customer service team at:

• Email: Nuvellausa@gmail.com
• Hours of Operation: 9AM -9PM 

Thank you for choosing Nuvella. We hope you enjoy your shopping experience!